Our warranty policy covers all of the jewelry that is made by Peles Song Jewelry, (this excludes chains that have not been made by me, and have been purchased to simply accommodate pendants) This warranty covers all manufacturer defects in material or workmanship by Peles Song Jewelry but does not cover neglect and abuse or natural wear and tear.
Warranty exceptions and exclusions:
- Any damage to jewelry caused by neglect, abuse or natural wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if a ring wears thin or chains wear out due to neglect or natural wear and tear, the warranty is considered void. Additionally, if a ring becomes out of round and thus causes stones to fall out, this could be due to damage to the bottom of the ring when being worn.
- Any jewelry that has been repaired by another jeweler. I cannot be held responsible for merchandise that has been worked on by another jeweler.
If you need to return merchandise due to defects, please contact me via email at Pelessong111@gmail.com. Once received, I will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will ship out your chosen replacement item at no additional charge within 15 business days.
Peles Song Jewelry reserves the right to reject any returns that do not comply with the conditions stated above.